Damage happens! Whether you had accidental damage covered by our protection plan or your piece was bruised in transit, we'll do our best to make it right. Please fill out the form below so we can access the situation to best assist you!File a claim
Details are helpful! Please provide as many details, pictures, and videos so our team can review.
Please allow up to three business days for our review process.
Whether we can repair it, order parts, or replace it, we will do what’s best to get it fixed!
American Factory Direct honors manufacturers’ warranties for one year. Manufacturer warranties may cover some items longer than one year; however labor is for one year only.
When purchasing full set up and delivery service, we will send our professionally trained service technician to your home. Delivery damages/defects must be reported within three days of delivery. A delivery damage claim form can be submitted through the AFD website at www.afd-furniture.com. We reserve the right to repair any damaged/defective merchandise in lieu of replacement per manufacturer warranty and store policy.
Items purchased “AS IS”, Floor Model Closeouts, Tent Sales, and Warehouse Sale are excluded from warranty claims.
To report any manufacturer defects you must submit a Warranty Claim through the AFD website within 12 months of your delivery.FILE A CLAIM