As a family-owned and operated company, we value your business and respect your privacy. As a consumer, you have the right to know and understand what happens to the information that you provide to us. To start, we would never share your confidential information beyond the facilitation of the business transaction or in requested correspondence with us or our partners. Our commitment is to you, our customer, and respecting your privacy is a top priority to us. We recognize the need for appropriate protection and organization of personally identifiable information you share with us (the phrase “personally identifiable information” refers to any information by which you can be identified, such as your name, address, telephone number, etc.). This Privacy Notice is posted to exhibit our observance of the practices that are common to the most successful websites online. We are committed to treating your information with the same transparency and thoughtfulness that we have displayed throughout our company’s history.
For the purpose of your shopping experience, we collect basic information including name, home address, phone, email address, and credit card information when you place a secure order with us via our Encrypted Order Process. Our company uses your information to process your order and to respond to any questions or concerns you may have. When necessary, we do share this information with partners in the facilitation of your order; for example, UPS and possibly the Product Manufacturers we represent in order to directly contact you with support information that you may request regarding your product(s). Providing your personal information is entirely your own choice. If you decide not to provide the information requested, you may be unable to purchase products or access certain services, offers, and content on our website.
As a customer of ours or a member of our site, we may at times offer to keep you informed of new and ongoing benefits, exclusive sales, and promotions. We appreciate any additional, optional information you are willing to share with us. This optional information helps us customize your visits to our site, displaying content that we think might be interesting or beneficial to you. Depending on the information you give us, we will be able to provide you with relevant information, gift ideas, and other special offers.
As previously stated, we employ encryption and authentication tools to ensure the security of your personal information that you share with us. Unfortunately, however, no retail transaction whether virtual or physical can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transfer to or from our website, and you do so at your own risk.
We encourage you to keep your password in a safe place and not give it out to anyone. In addition, remember to sign out of your account and exit the browser window when you complete your visit. This is to ensure that others cannot access your account. This is especially important if you share a computer with others or visit the site in a public place such as a library, a café, or at work!
Sometimes there are options to ‘Share products with a friend or family member’ features on our site(s) which would allow you to easily send product or other information to your friends or family. Any e-mail addresses provided to us in the use of these features are used solely for the direction of our internal e-mail communication. These e-mail addresses are not used for any other communication other than for the purpose for which originally solicited. And again, as stated earlier, we do not sell information!
Thank you for considering American Factory Direct for your purchase!